Thank you for purchasing an e-course from Seki Soft International Limited. We strive to ensure that our educational products meet your needs and help you achieve your learning goals. Below are the details of our refund policy:
Our products, including e-courses, are digital goods delivered via Google Drive. Given the digital nature of our products and the instant access provided upon purchase, we offer refunds under the following conditions:
Refunds are only available if you request them within 24 hours of your purchase. This brief period allows you to review the initial segments of the course and determine if it meets your expectations.
To initiate a refund, please contact our customer service team with your order number, the email address used during purchase, and a brief explanation of why the product did not meet your expectations. Our team will review your request and respond as quickly as possible.
Once your refund request is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow for up to 5-10 business days for the refund transaction to post to your bank or credit card statement.
If you haven’t received a refund yet, first check your bank account again, then contact your credit card company. It may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at [Insert Contact Information].
Note that refunds will not be granted if more than 24 hours have passed since your purchase.
We aim to create high-quality educational content and value your satisfaction. If you have any feedback or concerns about our e-courses, please do not hesitate to reach out. We are here to help you succeed and are committed to improving our offerings based on your experiences and feedback.